6 Ways Ecommerce Sites can Benefit from AI in Digital Marketing » Figment Agency

ecommerce chatbot use cases

Those who shop online demand highly personalized experience which adds value to their lives. It’s best to start small when adopting ML technologies in your business. You can use new solutions to analyze the data sets and test the insights.

  • The intelligent software puts retailers in a strong position to make specific assortment and planning decisions, and track the business impact of those actions.
  • Here are some key examples of industries, use cases and business areas where we highlight the potential application and benefits that a chatbot can deliver.
  • In fact, even if you only use your chatbot for simple tasks, it can be useful to have them offer the user the option to flag a human.
  • There are indeed, and they are precisely what we’ll be exploring in this post.

This frees their customer support team to cater to those customers who need support for more complex problems. As such, a chatbot, if designed to carry out the company’s refund and exchange policy, can certainly execute these tasks instead of customer support agents in your company. Slush, an organization that holds entrepreneurial events all over the world, did exactly this and experienced very positive results. In 2018, the LeadDesk chatbot on Slush’s website successfully handled 64% of all customer support requests for the Slush customer support team—a significant load.

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Between 2020 and 2022, global eCommerce payment fraud losses were estimated at around $41 billion. Some of the most common frauds impacting online retailers are payment fraud, fraudulent purchases, and identity theft. Business owners should train their employees to use AI, specifically machine learning, in their workflow.


With automated intelligent services, a business can improve customer satisfaction by reducing the wait time. Analyzing large amounts of data takes a lot of time for an individual or a small team. But thanks to AI, companies can breeze through it and deliver accurate insights on consumer buying habits.

Test Chatbot

Used properly, chatbots can be one of the best business tools currently available. That said, badly deployed chatbots may create a lot more problems than they solve. Ecommerce businesses are foreseeing immense potential of artificial intelligence to increase their income in ways that they never could before. That is why such companies as Facebook, IBM, and Yahoo have already publicly expressed their focus on developing AI as a new source of business and are investing heavily in artificial intelligence initiatives.

This must be considered when you decide to bring in chatbots as part of your customer service or marketing mix. By personalizing the questions a chatbot asks, you can direct customers to the best way to buy and create a better user experience along the way. Because chatbots are built to ask questions, collect answers, and automatically direct customers, window shoppers, and new customers can get a lot of value out of simply being asked what it is they’re looking for. Chatbots can help your business acquire customers more easily than live human agents. Plum, a company which creates an AI-equipped, money-saving software, uses a chatbot  to teach incoming users how their product works. Their chatbot starts by introducing their software and giving social proof and then asks users whether they’d like to learn more.

The prompt is the set of instructions given to an AI in order to obtain a desired response. On a large scale, prompting is the technological ingredient that makes it possible to build a trusted chatbot with AI that meets retailers‘ challenges. Generative AI often appears as a „black box“ to its users, meaning that businesses should be prioritizing transparency and control.

Heard on the Street – 6/12/2023 – insideBIGDATA

Heard on the Street – 6/12/2023.

Posted: Mon, 12 Jun 2023 07:00:00 GMT [source]

From personalized product recommendations to chatbots and virtual assistants, there are numerous ways to leverage AI in ecommerce and gain a competitive edge in the digital marketplace. Conversational AI platforms like chatbots and virtual assistants are used to handle the different processes involved in sales. In this way, chatbots and virtual assistants help in improving the sales management of an organization. Chatbots can be integrated into warehouse systems, databases, and CRM systems to simplify and streamline.

Consumer Goods and Services

As employees will later be operators, they must understand how these technologies can benefit their work. In reality, many companies don’t have the resources to invest in the infrastructure and tools required to run AI systems. You can outsource AI-powered tools, but they will cost you hundreds of thousands of dollars annually.

ecommerce chatbot use cases

Before buying products/services, today’s customers like to do research. And during their research quest, they often try to contact a business/service to learn more about a product’s ecommerce chatbot use cases price, i.e., a quote, in order to make a decision. For businesses, implementing such a service requires a huge investment in necessary hires, infrastructure, and technology.

If you have a salesperson/team, this will also free up their time to focus on high value queries. Chatbots can help you shorten your customer service response times and increase customer satisfaction. 1.4 billion people are using chatbots for sales, with the UK part of the top 5 chatbot-using countries (alongside the US, India, Germany and Brazil). Chatbots and AI voice assistants provide uninterrupted support outside regular business hours when human agents are unavailable, such as on Christmas day.

Uber Matching leverages machine learning to match drivers and riders based on geographical factors like traffic. Image Clean-Up helps eCommerce retailers improve their listings’ visuals without a third-party image editor or a professional camera. With a few clicks, sellers can remove the background elements of an image, creating a cleaner look that appeals to potential buyers.

Pros of chatbots

So wherever your customers encounter a Zoom-powered chatbot – whether on Facebook Messenger, your website or anywhere else – the experience is consistent. Laiye’s AI chatbots include robotic process automation (RPA) and intelligent document processing (IDP) capabilities. They seamlessly utilise support integrations to allow human agents to easily enter and exit conversations via live chat and create tickets. Zendesk’s unique approach to Al revolutionises customer experience solutions by delivering intelligent responses to customer enquiries thanks to its ease of use and deep expertise in customer service.

ecommerce chatbot use cases

Consequently, opportunities aren’t missed, the process is transformational for an end customer, and forecourt salespeople have mundane work taken off their hands. A key component of any artificial intelligence solution is data – the more data you have, the faster your AI chatbot can learn and improve. In short, more context leads to better https://www.metadialog.com/ chatbots and more personalised conversations. A chatbot can ask your customers what language they prefer at the start of a conversation or determine what language a customer speaks from their input phrases. Zoom Virtual Agent, formerly Solvvy, is an effortless next-gen chatbot and automation platform that powers good customer experiences.

Providing a personalised experience is a big part of satisfying customers. It can engage customers and provide quick solutions to keep them satisfied, gently moving them to the next stage in their journey. As per a report from Microsoft, 47% of customers switch to another brand because of poor customer service. Product finders don’t just rely on artificial intelligence – they need high quality, up to date product content, copywriting and user research in order to succeed. This takes careful planning and obviously isn’t a technology challenge – it’s all about imaginative communication.

Which industries use chatbots the most?

The real estate industry uses chatbots more frequently than any other industry—the ability for these small businesses to answer customer questions around the clock in a timely fashion is critical when it comes to making a sale, or renting a unit. It's easier than you think to implement a chatbot.

How chatbot can help small businesses?

Chatbots are becoming increasingly popular for small businesses because they provide a great way to improve customer service, increase sales, and better understand your customers. Chatbots can gather customer feedback, which can later be used to enhance your products and services.